Last Updated: March 11, 2026
systMD (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://systmd.net, contact us, request services, or engage us for IT support, web design, smart home integration, or other technology services. By using our website or services, you agree to the practices described here.
1. Who We Are
systMD is a technology services company based in Little Falls, New Jersey. We provide IT support, managed IT services, web design and development, network setup, smart home integration, and related digital services to individuals, small businesses, and organizations throughout northern New Jersey. Our website address is: https://systmd.net.
2. Information We Collect
2.1 Information You Provide Directly
When you fill out a contact form, request a quote, or communicate with us, we may collect:
- Your name and contact information (email address, phone number, mailing address)
- Details about your technology needs, project scope, or support request
- Business name and industry (for business clients)
- Payment information, which is processed securely through third-party payment processors — we do not store full credit card numbers
- Any other information you voluntarily provide in messages or forms
2.2 Information Collected Automatically
When you visit our website, we and our service providers may automatically collect:
- IP address and general geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device type and screen resolution
- Cookies and similar tracking technologies (see Section 5 below)
2.3 Information Collected During IT Service Sessions
If you use our remote support services (via tools such as TeamViewer), or engage us for on-site IT support, managed IT services, or related work, we may necessarily access or encounter:
- Files, system configurations, software, and data on your devices or network
- Login credentials or account access granted by you for the purpose of completing your service request
- Network infrastructure details, device inventory, and security configuration
We access this information solely to perform the services you have requested. We do not retain, copy, sell, or share client system data beyond what is necessary to complete your service. Any sensitive credentials shared with us should be changed after service is completed, and we strongly encourage this practice.
2.4 Comments
When visitors leave comments on our website, we collect the data shown in the comment form — including your name, email address, and comment content — along with your IP address and browser user agent string to assist with spam detection. An anonymized hash of your email address may be shared with the Gravatar service to determine whether you have a profile picture. Gravatar’s privacy policy is available at automattic.com/privacy. Upon approval, your display name and profile picture (if applicable) will be visible publicly alongside your comment.
2.5 Media Uploads
If you upload images to the website, please be aware that uploaded images may contain embedded metadata (such as EXIF GPS location data). Visitors to the site may be able to download and extract this data. We recommend removing location metadata from images before uploading them.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, service requests, and support tickets
- Provide, manage, and improve our IT, web design, and technology services
- Process payments and maintain billing records
- Send service updates, invoices, or follow-up communications related to your engagement with us
- Diagnose and troubleshoot technical issues on your behalf
- Maintain the security and functionality of our website and internal systems
- Comply with applicable legal obligations
- Detect and prevent fraud, spam, or abuse
- Analyze website usage to improve our content and user experience
We do not sell your personal information to third parties. We do not use your information for any purpose materially different from those described above without your consent.
4. Cookies
Our website uses cookies — small text files stored in your browser — to enhance your experience.
Comment Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website URL in cookies for your convenience. These cookies last for one year so that you do not need to re-enter your details on future visits.
Session and Login Cookies
When you visit our login page, a temporary cookie is set to check whether your browser supports cookies. This cookie contains no personal data and is discarded when you close your browser. When logged in (e.g., as a site administrator), cookies are stored to maintain your session and display preferences. Login cookies last up to two weeks if you select “Remember Me,” or two days otherwise. Screen options cookies last one year.
Editorial Cookies
If you publish or edit a post, a cookie is saved containing the post ID. This cookie expires after one day and contains no personal data.
Analytics and Performance Cookies
We may use analytics tools (such as Google Analytics) that set cookies to help us understand how visitors use our site. These tools collect anonymized usage data such as pages viewed, time on site, and traffic sources. You can opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.
5. Embedded Content from Other Websites
Pages on our website may include embedded content such as videos, maps, social media feeds, or iframes from third-party platforms. Embedded content from other websites behaves exactly as if you had visited those websites directly. Those third parties may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the content — including if you are logged into their platform. Third-party services that may be embedded or linked on our site include Google Maps, YouTube, Facebook, and Instagram. Please refer to the privacy policies of those platforms for details.
6. Remote Support Sessions
We use TeamViewer and similar remote access tools to provide remote support services. When you initiate a remote session, you grant us temporary access to your device. The following applies:
- You control when sessions start and end. You can terminate a session at any time.
- Sessions may be logged by the remote access provider for security purposes. Please refer to TeamViewer’s privacy policy for details.
- We do not record remote sessions without your knowledge.
- Any access credentials or sensitive information shared during a session should be changed after the session ends. We strongly recommend this as a security best practice.
7. Who We Share Your Information With
We do not sell, trade, or rent your personal information. We may share your information in limited circumstances:
Service Providers
We work with third-party vendors who assist us in operating our website and delivering services. These may include web hosting providers, payment processors, email delivery services, analytics platforms, and remote access tool providers. These vendors are contractually obligated to protect your information and may only use it for the purposes we specify.
Spam Detection
Visitor comments may be checked through automated spam detection services. These services may receive comment content and associated metadata such as IP address.
Password Reset Emails
If you request a password reset on our website, your IP address will be included in the reset email as a security measure.
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of systMD, our clients, or others.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you in advance of any such change and the privacy practices that will apply.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal, financial, and operational obligations. Specifically:
- Contact form submissions and service request records are retained for the duration of our business relationship and for a reasonable period afterward (typically up to 7 years) for accounting and legal purposes.
- Website comments and their metadata are retained indefinitely to facilitate moderation of follow-up comments.
- Registered user profiles are retained until you request deletion. Users may request to see, edit, or delete their profile information at any time (except usernames cannot be changed once set). Website administrators can also see and edit that information.
- Cookie data is subject to the expiration periods described in Section 4.
- Payment records are retained as required by applicable tax and financial regulations.
When your information is no longer needed, we will securely delete or anonymize it.
9. Data Security
We take the security of your information seriously. As an IT services company, security is core to everything we do. We employ industry-standard safeguards including:
- Secure HTTPS connections across our website
- Restricted access to personal data on a need-to-know basis
- Use of reputable, security-vetted third-party service providers
- Secure handling of client credentials and system access during service engagements
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions such as using strong passwords and changing credentials after remote support sessions.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. New Jersey residents and residents of other U.S. states with applicable privacy laws may be entitled to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal data, subject to certain exceptions (such as legal obligations)
- Portability: Request an exported file of your personal data in a structured, machine-readable format
- Opt-out: Opt out of certain uses of your information, including marketing communications
To exercise any of these rights, please contact us at Matt@systmd.net or by phone at 973-433-6226. We will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests. Note that certain data may be retained even after a deletion request if we are legally required to keep it.
11. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
12. Third-Party Links
Our website may contain links to external websites or services not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the “Last Updated” date at the top of this policy. Your continued use of our website or services following any update constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:
systMD
51 Sindle Ave, Little Falls, New Jersey 07424
Phone: 973-433-6226
Email: Matt@systmd.net
Website: https://systmd.net
Hours: Monday–Friday 9:00 AM – 6:00 PM | Saturday–Sunday 10:00 AM – 5:00 PM
SMS TEXTING PRIVACY POLICY
Effective Date: June 03, 2025
1. DATA SECURITY and INFORMATION HANDLING
systMD is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.
You agree to notify systMD immediately of any unauthorized use of your account or any other security breach. systMD will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
2. PRIVACY POLICY
systMD collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.
We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes.
You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.
3. DATA PROTECTION
systMD takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.
4. EXPLICIT NON-SHARING OF INFORMATION
systMD is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not share, sell, rent, distribute, or trade your personal data to third parties unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared/sold with third parties for marketing purposes.
5. OPT-OUT INSTRUCTIONS
If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word ‘STOP’ or ‘UNSUBSCRIBE’ to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.
6. CHANGES TO THE PRIVACY POLICY
systMD may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as sending an email notification or displaying a notice on our website.
By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.
8. CONTACT INFORMATION
For any privacy inquiries, please contact us at matt@systmd.net or call us at 973-433-6226.
SMS TEXTING TERMS AND CONDITIONS
Effective Date: June 02, 2025
By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from systMD at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call 973-433-6226 or email us at matt@systmd.net to reach our office. You can opt-out at any time by replying STOP.